Privacy Policy

Last updated: 17 July, 2025

At iConnect, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This policy outlines how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

iConnect is a UK-based business specialising in mobile phone accessories, repairs, and refurbished devices. Our website address is: https://iconnectwestwood.co.uk.

2. What Information We Collect

We may collect and process the following information:
Full name
Email address
Phone number
Device details (for repair/service purposes)
Payment and billing details (if applicable)
Communication records (WhatsApp, SMS, or emails)
Website usage data (via cookies or analytics)

3. How We Use Your Information

We use your personal data to:
Process repair/service orders
Communicate with you regarding service updates or enquiries
Provide receipts and warranty information
Improve our services and website experience
Comply with legal or regulatory obligations

4. How We Store and Protect Your Data

All personal data is stored securely on encrypted systems.
Access is restricted to authorised staff only.
Data is retained only as long as necessary for business or legal purposes.
Payments are processed through PCI-compliant systems; we do not store card information.

5. Sharing Your Data

We do not sell, rent, or share your personal information with third parties unless:
You provide consent
It is required to complete your transaction (e.g., courier/delivery services)
We are legally required to do so

6. Your Rights

Under UK GDPR, you have the right to:
Access the data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of data processing
Withdraw consent at any time
To exercise your rights, contact us at:
e-mail: [email protected]
telephone_receiver: 01843602552

7. Cookies

We may use cookies to analyse website traffic and improve user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. All changes will be posted on this page with the date of the latest revision.